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(isom162)[2005](f)quiz~3396^_10373.pdf
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ISMT 161 Operations Management
Quiz 1, Spring 2005
Instructor: Shu Ming Ng
Policy
This is a close book exam. Students are not allowed to consult books, solutions to problems or notes during the exam. However, a piece of A-4 size with hand-written notes only paper is allowed for reference during the exam. Mobile phones and all other wireless communication equipment must be turned off during the exam. No cheating or talking is allowed during the exam. Students found cheating during the exam will be disqualified and will automatically receive a F grade.
All questions are multiple choice problems. Each question carries the same weight. Put your choices of the correct answers on the table provided below.
Each student should return the whole exam paper package to the instructor. Missing pages may result score deduction from the student.
Student Name:
Student Number:
1
2
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5
11
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15
21
22
23
24
25
6
7
8
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16
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1. Which of the following is not considered as a quality measure of production performance?
A. Productivity
B. Customer satisfaction
C. Defective rates
D. Percentage of time in operation condition
E. None of the above
2. Which of the following is/are considered the measurable quantities for the operational performance of operations?
A. Throughput rates
B. Inventory
C. Overhead costs
D. A & B
E. A, B & C
3. Quality Function Deployment
A. can be explained by means of a house of quality
B. assumes customer requirements cannot be converted to technical specifications.
C. depends only on engineering characteristics
D. suggests inter-functional cooperation is unimportant
E. does not consider any cost factor.
4. Process design:
A. is the way new product ideas are developed
B. must be the next stage after product design
C. is considered less important to a company than product design
D. includes the selection of a productive process
E. concerns the appearance of the product
5. Throughput efficiency is usually highest in what type of process?
A. An assembly line process
B. A batch process
C. A project process
D. A continuous process
E. Cannot be determined
6. A company makes necklaces with attached letters. Department A makes up the chains and letters. Department B assembles the necklaces when orders are received. Departments A and B are, respectively:
A. Make-to-stock, make-to-stock
B. Make-to-stock, make-to-order
C. Make-to-order, make-to-stock
D. Make-to-order, make-to-order
E. Hybrid, Hybrid
7. Which of the following will adversely affect the process throughput time?
A. Perform activities in parallel
B. Allow the inventory to be accumulated
C. Reduce interruptions
D. All of the above
E. None of the above
8. Product/ process engineering, as a stage in product design development, includes
A. Ma